Apprehension to Triumph: How Teams Are Owning the Tech Transformation
The tech revolution isn’t just about automation—it’s about humans and tech teaming up to unlock next-level potential!
Forget the job displacement hype; the real edge lies in mastering tools to supercharge performance.
We dove into real-world stories from tech execs, innovators, and enthusiasts, revealing how companies empowering their teams to wield cutting-edge tech—like AI-driven analytics and collaborative platforms—are surging ahead.
From startups to giants, those prioritizing tech proficiency are rewriting the rules of success.
Read on!
Nellie Akalp
Keeping up with the latest technology advancements is crucial to business success. Our team and process is better when we have the right technology to compliment our efforts and not work against them.
For us, our most recent tech accomplishment was the switch to Salesforce. We decided to switch not just as our CRM for a customer portal to create a cohesive and streamlined process for our customers, but also for our employees.
Investing in a best-in-class enterprise solution like Salesforce has allowed us to be best-in-class, and work within a technology that we can be confident in and scale with (not outgrow) and have to build manual processes or band aid solutions.
Christian Bullas
I’m constantly reminded of the latest technology developments in elderly health care and how they are used to promote safety, efficiency, and communication. From AI-assisted fall detection to real-time health tracking, technology is moving fast—but fundamentally, care is a very human job.
At Senior Home Care By Angels, we recognize that technology can make things easier but never ever replace the human touch that defines excellent caregiving. The solution is to leverage innovations in support of caregivers and not in place of them. Organizations that are able to effectively deploy technology—without losing sight of human nature and contact—will always lead.
The finest care results from integrating innovation with the human touch. We welcome innovations that enhance responsiveness and peace of mind for families without compromising the fact that our caregivers are always the center of what we do.
Christian Bullas
Owner & Director, Senior Home Care By Angels
Mike Chappel
I am lucky to have quite a diverse team that always stays updated with all the technological advancements and often suggests trying out new things that can increase automation and boost efficiency.
We’re all for automating repetitive tasks, and recently, we’ve also tried out AI-powered document automation. It can help with sorting different documents, invoices, guides or just Excel tables.
It really makes the paperwork far quicker and more effective sometimes, and since we have guidelines about the ways to structure our inner documentation, it’s easy to add automation based on keyword sourcing.
Mike Chappell
Co-Founder & COO, FormsPal
Soumya Mahapatra
One technological shift that caught us by surprise was AI-based medical devices.
Our focus is on helping device manufacturers secure FDA approval for their products, and when companies started developing AI tools, we weren’t quite sure how to help them seek approval.
These devices break a lot of pre-established rules, and their reliance on potentially non-private data sets makes them legally fraught.
In our defense, the FDA seems unsure how to proceed here as well.
Alok Ranjan
As a software engineering manager, I’ve seen firsthand how AI coding tools like GitHub Copilot and Cursor are reshaping our workflows. Teams that quickly integrate these tools often experience a boost in productivity—by automating routine coding tasks, they free up engineers to focus on high-impact problems such as system architecture and critical bug fixes.
For example, when our team started experimenting with Copilot, we noticed developers spending less time on boilerplate code and more time on refining core logic. This shift not only accelerated our feature development cycles but also enhanced code quality through rapid prototyping and iterative improvement.
Of course, adopting these tools also means investing in training and establishing guidelines to ensure that the AI-generated code aligns with our best practices and security standards.
The bottom line is, while these tools don’t replace the need for skilled engineers, they empower teams that leverage them effectively to outperform those that don’t.
This competitive advantage—speed, innovation, and improved quality—is something every tech organization is rapidly recognizing and capitalizing on.
Alok Ranjan
Software Engineering Manager, Dropbox Inc
Andriy Boyko
I’ve been laying bricks and fixing busted pipes for over thirty years. I’ve seen a lot of changes, mostly folks trying to shortcut quality. But here’s the thing: I know my trade, and no robot’s gonna replace the feel of a perfectly set stone or the ear for a leaky faucet.
That said, I’ve noticed a real shift lately. It’s not the fancy robots everyone’s worried about. It’s the guys with the tablets. Just last month, we were bidding on a big commercial renovation. Another team came in with laser measuring tools, 3D modeling on their tablets, and instant material cost calculations. They whipped up a detailed estimate in half the time it took us to sketch it out on paper.
We still got the job, our reputation counts for something, but it was a wake-up call. They weren’t better tradesmen, but they were using tech to be more efficient, more professional.
It showed me, it ain’t about replacing hands, it’s about smart hands using smart tools. If we don’t adapt, we’ll be left behind, even if we know our craft inside and out.
Andriy Boyko
AO Handy
Karen Chalmers
In the accounting world, we’re seeing strong demand from business owners for strategic advisory services. In fact, according to a gusto survey, 83% of business owners said that it was important that their accountant offers business advice in addition to their financial and accounting work.
The challenge? Fewer students are entering the field, with experts projecting an enrollment decline of up to 15% between 2025 and 2029. Combine that with a wave of boomer retirements, and the profession is facing a significant talent shortage.
This is where technology steps in. With advancements in AI, we are seeing a new trend of business intelligence and business health tools, and they are becoming essential — enabling accountants to get ahead of the competition and deliver valuable insights to their business owner clients faster and more efficiently, even with fewer people on the team.
Karen Chalmers
VP – Marketing & Partnerships, Interval
Patty Pavia
A recent shift that really drove this point home was when we started using AI-powered ad optimization tools.
At first, we thought our team’s manual strategies were working fine, but competitors using smarter automation were outperforming us. Their ads adapted in real time, while ours took hours of tweaking.
Once we embraced AI for ad bidding and audience targeting, we saw a huge jump in efficiency—lower costs, better conversions, and more time for creative work.
It wasn’t about replacing our team but making sure we had the best tools to stay ahead.
Patty Pavia
Digital Marketing Manager, biöm
Shruti Tiwari
The rapid adoption of generative AI in customer service is a prime example. While AI won’t replace employees completely, companies that effectively integrate AI-powered tools are outpacing competitors.
I’ve seen firsthand how businesses that embrace AI for customer support optimization achieve faster response times, lower costs, and higher customer satisfaction. Meanwhile, firms that are slow to adapt struggle with inefficiencies and keeping up the competitive advantage.
A recent shift I observed was how companies that are empowering their agents with AI tools are outperforming those relying on traditional methods. It’s not about AI replacing jobs, but about leveraging it to enhance productivity and give customers better experience.
The real risk isn’t automation, it’s being left behind by those who use it better.
Shruti Tiwari
AI Product Manager, Customer Service, DELL Technologies
Jason Rowe
I’ve always believed technology is a tool, not a replacement for skilled workers, but if you don’t adapt, you get left behind.
A clear example for us was when we started using job management software last year.
Before that, scheduling was a nightmare, with double bookings and missed follow-ups costing us around 11% in lost job opportunities.
Once we implemented a streamlined system that automated dispatching and invoicing, efficiency shot up. We cut admin time by 38% and improved response times, which meant we could take on more jobs without hiring extra staff.
But here’s the thing, without experienced electricians who know their trade inside and out, all the tech in the world wouldn’t matter.
It’s not about replacing people; it’s about giving them the right tools to work smarter.
If you want to stay competitive, you need both.
Jason Rowe
Founder, Hello Electrical
On behalf of the Techronicler community of readers, we thank these leaders and experts for taking the time to share valuable insights that stem from years of experience and in-depth expertise in their respective niches.
If you wish to showcase your experience and expertise, participate in industry-leading discussions, and add visibility and impact to your personal brand and business, get in touch with the Techronicler team to feature in our fast-growing publication.
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