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Tech Leaders’ 2025 Agenda: Solving the Biggest Workplace Challenges

by The Techronicler Team

Technology leaders in 2025 are not just implementers of new tools; they are architects of organizational change.

They are tasked with identifying the most pressing workplace challenges and harnessing the power of technology to create impactful solutions.

To gain insight into the priorities and strategies, we tabled a direct question to a group of influential tech leaders from the Techronicler community: “As a technology leader in 2025, what core organizational problem or workplace challenge do you seek to eliminate/address through technology initiatives?”

Their responses offer a compelling glimpse into the future of work, showcasing how technology can be leveraged to overcome obstacles and unlock new levels of organizational success.

Read on!

Proactive Fraud Detection and Mitigating Risks

In the rental industry, fraud remains a significant challenge, ranging from small-time individuals stealing unsuspecting renters’ move-in deposits to large-scale crime rings attempting to transfer substantial sums of money offshore.

As a software company in the property management space, we are embracing technology with the goal to proactively identify and stop these scams before they can cause damage to our customers’ data, finances or businesses.

We are integrating advanced technologies like comprehensive fraud databases, artificial intelligence and machine learning to detect suspicious activity and mitigate risks for our customers.

Nathan Miller
President & Founder, Rentec Direct

Bridging the Gap Between Business and Customer

For years, I’ve been fascinated by the small, recurring inefficiencies that hold teams back. One of the biggest challenges I’ve seen is this: businesses collect mountains of customer feedback, but struggle to do something meaningful with it.

Think about it—every email, chat, survey, or review holds valuable insights about what customers want, where they’re frustrated, and what needs to change. But the sheer volume is overwhelming. Most of it ends up ignored, or worse, buried in reports no one has time to read.

The problem isn’t collecting feedback. It’s turning it into something useful.

What if we could automatically translate all that feedback into clear, actionable steps? No extra effort from the team—just insights handed directly to the people who can make a difference. 

Marketing knows what customers love. Product knows what’s broken. Leadership has a clear list of priorities, with no ambiguity.

I’ve spent my career solving complex problems with technology—from predicting disease outbreaks to leading national public health strategies. 

Today, I’m focused on this challenge: how to bridge the gap between what customers say and what businesses do.

It’s not just about efficiency—it’s about giving teams the freedom to focus on what they do best.

Personalize User Experiences

As Co-Founder of Man of Many and a recognized leader in the media industry, I have witnessed firsthand the transformative impact of technology on organizational challenges. 

Our publication has grown to reach over 2 million monthly readers by embracing digital solutions that enhance audience engagement and streamline content creation. 

One core organizational issue we continually address is maintaining engagement with a diverse audience in the fast-paced digital publishing environment.

In 2025, leveraging advanced analytics and AI to personalize user experiences will be crucial. 

This includes recommending content based on reader preferences and behaviors, thereby cultivating a more engaged audience. Additionally, employing technology to automate administrative tasks allows our team to focus on creative endeavors, fostering innovation and quality content production. 

This strategic use of technology is integral to our ongoing success in the digital media landscape.

Planning for the Future

I think an interesting way to look at 2025 technology initiatives is more about planning for the future. 

Almost every company will be looking to integrate AI in some way or another. 

Organizations, like governments, need to start looking at what their business looks like 3 to 5 years from now because AI will have an impact on their business. 

They need to start thinking about how their organization gets restructured because there is almost a 100% chance that in the next five years it looks dramatically different. 

If they aren’t feeling the ground shift under their feet they aren’t paying attention. 

Tailored Journeys Through Personalization

Customer retention is everything in today’s saturated business markets. 

We’re all aware the cost-gains of retaining existing customers outweigh that of acquiring new ones. As a result, customer education is becoming an increasingly important tool in an organization’s arsenal.

Customer education is set for an evolution in 2025 as organizations embrace customer training academies that allow scalable, on-demand delivery of tailored learning experiences. 

The challenge is that with the rise of customer academies, organizations are grappling with how to make each learning experience truly impactful. 

The solution lies in more personalization—a strategy that transforms generic learning into tailored journeys that resonate with individual users.

Frances Kleven
Senior Director of Core Customer Experience,  LearnUpon

Meaningful, Real-Time Collaboration

Bridging departmental barriers is one issue I try to address with ICT initiatives. 

Ensuring smooth communication is crucial in a dynamic setting like Superside, where international teams come together to produce creative excellence. 

For instance, it has been revolutionary to use systems that combine client communication, creative feedback processes, and project management into a single ecosystem.

I’m interested in the human side of the adoption of technology in addition to its utility. 

For example, I’ve observed how gamified dashboards encourage team members to work together to achieve common objectives while also streamlining measures. 

In 2025, I see technology changing from a tool for increasing productivity to one that facilitates empathy and allows for meaningful, real-time collaboration that is as organic as in-person brainstorming sessions.

Paul Posea
Outreach Specialist, Superside

Secure Overhauls of Workflows

I’ve been a lawyer long enough to know that sticking to old workflows and having gaps in communication can really slow us down. I strongly believe in using technology to cut through these issues. 

To give you an example, I’m already putting AI-powered legal research platforms and automation tools to work in my practice. 

These useful tools not only speed up document writing and case preparation  reduce mistakes, freeing up my team to concentrate on what really matters—strategy and supporting our clients.

We’re also big on using secure collaboration tools and client portals. This way, we always keep the lines of communication crystal clear with our clients. 

By using these technologies, we sidestep the delays that old methods bring, give you quicker and more dependable legal services, and make sure we’re keeping things secure and private.

Steven Rodemer
Owner and Attorney, Rodemer & Kane

Decision-Making Agility

In today’s competitive environment, making decisions quickly and intelligently is crucial, yet data silos and ineffective communication can impede this process. 

Technology solutions that give leaders access to real-time, actionable insights are essential for organizations. 

By combining data from many sources, centralized data lakes dismantle organizational silos and guarantee a cohesive picture of the company. To assist with strategic decision-making, advanced analytics dashboards include real-time measurements, scenario modeling, and predictive insights. 

Leaders can feel secure in their decisions by using agentic AI systems, which can model outcomes and suggest courses of action based on previous and current data. Group decision-making procedures can be streamlined with the use of collaborative technologies like polling platforms and decision matrices. 

Organizations may coordinate cross-functional teams, improve agility, and keep a competitive edge in quickly evolving markets by investing in these technologies.  

Employee Well-Being and Burnout

Employee well-being has become a vital concern due to the blurring of the lines between personal and professional lives due to hybrid work. Burnout rates are rising due to many workers reporting feeling alone, overburdened, or unsupported. 

Initiatives involving technology have the potential to reduce these difficulties significantly. AI-driven mental health platforms can link staff members to support resources, suggest wellness activities, and provide individualized evaluations. 

Actionable insights can be obtained using wearable technology to track stress indicators like heart rate and sleep habits. Employee self-care can be promoted through gamified wellness challenges, mindfulness applications, and virtual wellness programs. 

Analytics technologies can also assist managers in spotting stress or disengagement trends across the workplace, allowing for preventative measures. 

Organizations may improve employee retention, satisfaction, and productivity by utilizing technology to promote a wellness culture.  

Full Stack Collaboration

In 2024, we saw organizations take varying approaches to RTO and face a few challenges along the way.  

The first challenge is that there are two very different and key users that your technology must cater to: the consumer using the products and those who are running the technology who keep the ship sailing. Technology needs to make the experience simple and seamless for BOTH of those groups. 

Second, companies have various departments with conflicting goals for their technology solutions. HR wanted solutions that are inclusive and help drive company culture, facilities wanted to make the office worth the commute, and IT simply wants a single solution that solves several challenges in one. 

In 2025, to address these varying users, collaboration will need to steer away from point solutions and towards a full stack approach.  

To ensure all needs are met, leaders must implement what I call “Full Stack Collaboration” – leveraging networking and security as the foundation and building collaboration software and hardware on top so we can support management and monitoring of the holistic stack in real time. 

Only Full Stack Collaboration can support an IT team expanding from 5 to over 300 conference rooms with a team of 2 people, which is something Cisco is doing with our customers right now.

Snorre Kjesbu
SVP & GM of Employee Experiences Webex,  Cisco

On behalf of the Techronicler community of readers, we thank these leaders and experts for taking the time to share valuable insights that stem from years of experience and in-depth expertise in their respective niches. 

If you wish to showcase your experience and expertise, participate in industry-leading discussions, and add visibility and impact to your personal brand and business, get in touch with the Techronicler team to feature in our fast-growing publication. 

The Techronicler Team
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